Customer Service





X-Ray Systems

Getting the Most Out of Your Industrial X-ray System

Posted on September 23, 2021

Individuals all over the country and all over the world rely on NSI X-Ray equipment day in and day out to perform flawlessly. Our customers truly change the world we live in by developing innovations that help make the world a safer place as well as saving the lives of people all over the globe.

Preventing system downtime is one of the most critical aspects to ensuring productivity and manufacturing efficiency as well as continued innovation with research and development. Having system issues due to a lack of regular maintenance can greatly hinder production and even bring it to a complete stop.

Maintaining Your System

Proactively scheduling preventative maintenance can greatly increase the performance and the longevity of the X-Ray system. Preventative maintenance, when done correctly helps minimize any downtime, identifies wear on different components, and helps ensure that things continuously run smoothly to get the most out of your investment. This type of maintenance is typically performed anywhere from 1-4 times per year depending on the type of system and how heavily the system is used on a regular basis.

A standard Preventative Maintenance visit usually consists of the following:

  • Clean, inspect X-Ray Tubes, replace O-rings and adjust to manufacturers specs.
  • Clean, inspect, reapply dielectric grease to HV cables and set compression.
  • Clean, inspect and lubricate manipulator.
  • Clean cooler, test flow, and check temperature switches.
  • Clean and verify adjustments on the HV generators to prolong tube filament life.
  • Test and adjust Safety Interlocks and Safety Lamps.
  • Test power supplies and adjust to factory specifications.
  • Test and adjust shutter.
  • Service vacuum system.
  • Inspect for proper cable drape.
  • Verify emergency stop operation.
  • Perform a Radiation Safety Survey with documentation.

After going through these checkpoints, a service technician will typically go through potential wear on specific parts of the system and may make recommendations on repairing or replacing specific components. This may include parts that need to be replaced as soon as possible, or parts that are recommended to keep on hand to reduce total downtime. This helps ensure that the system is kept in working order and minimizes wear over the course of time.

Preventative Maintenance Agreements

Having a preventative maintenance agreement for your system is one of the best investments that you can make. Not only does it help prevent more costly repairs, replacements, and downtime; It also ensures that the system is maintained on a scheduled routine basis throughout the agreement period. This allows users to plan ahead for scheduled downtime, get pointers on how to properly help keep the system running, and have peace of mind in knowing that the system is being cared for by trained X-ray system maintenance professionals. In addition to these benefits customers with maintenance agreements also receive added discounts on parts and access to a dedicated support line at no extra cost.

Expertise and Service You Can Rely On

Lastly the most important aspect in choosing a company to perform your system maintenance, is choosing one that has individuals with a high level of expertise that are truly passionate about helping their customers to the best of their ability. At North Star Imaging we are not only passionate about what we do as a company, we are passionate about our customers and helping them achieve their goals, being a partner in their success, and delivering a world class customer experience every single day.

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