Customer Service





Inspiring the world of X-ray imaging.

North Star Imaging didn’t become one of the world’s leading manufacturers of 2D Digital and Radiography and 3D Computed Tomography by chance. We worked hard to bring you our best — wherever you are.

Each of our worldwide locations has our latest equipment for you to demo or use. Our technicians are even close to conveniently address your needs, showcase technology, and provide specialized training or service your products.

North Star Imaging is ISO 9001:2015 certified, ISO 14001:2015 certified, ITAR registered/compliant, ASTM compliant, DOD 4145.26-M Compliant, and has ASNT & NAS 410 certified employees.

1986 to today. Innovating every day.

  • 1986

    A Star is Born

    Ken Ness, a Non-destructive Testing equipment representative, creates North Star Imaging (NSI) to bring industrial X-ray testing to the Upper Midwest.

  • 1991

    First Digital Radiography System

    NSI builds its first Digital Radiography system and continues to expands its offerings across the USA throughout the 1990s.

  • 2002

    First Computed Tomography System

    Building on its success of its Digital Radiography system, NSI manufactures its first Computed Tomography system.

  • 2004

    Bigger Leads to Better

    With business booming, NSI quickly outgrows its St. Paul, MN, office and moves into a new facility in Rogers, MN.

  • 2006

    Inspection Services Group (ISG) Formed

    Inspection Services Group was created to bring world-class service to our X-ray or Computed Tomography clients.

  • 2009

    Building Expansion

    As demand for NSI grows, so does its need for more space. In 2009, NSI expands its Rogers, MN, complex by 33%.

  • 2010

    Illinois Tool Works (ITW) Acquisition

    NSI acquired by ITW, a leading diversified manufacturing company, and becomes part of its Test and Measurement segment.

  • 2012

    The Expansion Continues

    NSI is an international success. Its Rogers, MN, complex once again doubles in size to better keep up with demand.

  • 2013

    ISO 9001 Certification

    NSI awarded with ISO 9001 certification as a result of its dedication to increase efficiency, reduce errors and enrich customer satisfaction.

  • 2015

    California and UK Facilities Opened

    To meet growing demand for its inspection services, NSI opens a new facility in Irvine, CA, and another in High Wycombe, UK.

  • 2016

    China Facility Opened

    To expand its offerings and strengthen relationships in Asia, NSI opens an office in Suzhou, China.

  • 2018

    Massachusetts Facility Opened

    NSI opens a new facility in Marlborough, MA, making this the 5th global facility.

  • 2020

    Move to Make Room

    NSI moves its California facility to a larger location in Aliso Viejo, CA, to accommodate its new high-energy X-ray system.

  • 2022

    Florida Facility Opened

    NSI opens a new facility in Orlando, FL making this the 6th global facility.

NSI Quality Policy

The people of ITW North Star Imaging are committed to understanding and achieving our customer’s expectations and providing world class imaging products and services driven by a culture of continual improvement.

NSI Environmental Policy Statement

ITW North Star Imaging is committed to operating our businesses in a way that demonstrates our dedication to global environmental sustainability. This commitment is reflected in the following priorities:

  • Improving our environmental performance on an ongoing basis;
  • Working with suppliers who operate with similar dedication to global environmental sustainability; and
  • Partnering with our customers and employees alike to provide innovative solutions that address needs for environmentally responsible products.

ISO 9001:2015 Certified

North Star Imaging ISO 9001:2015 Certified

ISO 14001:2015 Certified

North Star Imaging ISO 14001:2015 Certified