Maintenance Service & Support

There is never a good time for downtime.

No matter where you are, we are at your service 24 hours a day. If it is not between 8 AM and 5 PM CST, leave a message and our on-call service technicians will get back to you within 24 hours.


Call Us: +1-763-463-5658

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Preventative Maintenance

X-ray systems need regular maintenance to ensure that the X-ray set remains free from contamination. North Star Imaging offers 3 tiers of preventative maintenance, Silver, Gold, and Platinum. Purchasing a preventative maintenance agreement will:

  • Prevent downtime due to unnecessary failures
  • Extend the life of your system
  • Maximize equipment performance
  • Minimize maintenance costs

Our preventative maintenance programs include a periodic 12 Point Inspection:

  1. Clean and adjust X-ray Tubes, replace o-rings and adjust Controllers to manufacturers specs
  2. Clean, inspect, set, compression and reapply dielectric grease
  3. Vacuum system check and change oil if applicable
  4. Clean cooler and test safety switches
  5. Clean and verify adjustments on the HT generators to preserve tube filament life
  6. Clean , inspect and lubricate manipulator
  1. Test and adjust shutter
  2. Test and adjust Safety Interlocks and Safety Lamps
  3. Test power and supplies and adjust to factory specifications
  4. Inspect for proper cable drape
  5. Verify cooler operation
  6. Perform a Radiation Safety Survey with documentation

Contact Us

We offer remote support for training and troubleshooting purposes. Our technicians solve your problems, answer questions, and diagnose equipment issues with minimal interruption to your workflow.  

Onsite Repair & Installation Service

Factory trained and authorized system specialists are available for training, service, and installations. Our team installs new systems, replaces x-ray tubes, and performs preventative maintenance.

We offer replacement X-ray tubes, detectors, and additional components.  

Learn More

NSI System Relocation Support

North Star Imaging’s Service Department specializes in X-ray system relocation support. Whether you’re moving your system across town or across the globe, let us assist you with moving your system and help ensure that it is properly cared for during the disassembly and reassembly. Our team of technicians are factory trained and experienced with moving our systems and will be able to help ensure that the process goes as smoothly as possible. Helping to protect your investment is always one of our top priorities.

Get Service & Support

*To submit an RMA request form please click here.

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